Delivery

For UK delivery the charge is £7,50 for orders below £100, but we deliver for free for everything above.
We aim to handle your shipment the next working day, shipping takes up to five working days depending on your zip code.

 

Order confirmation

Flora Jones will confirm your order by email once it has been placed. The order confirmation will include an order reference number. Please keep this safe in case you need to contact us with a query.

 

Refund

We are happy to refund or issue a credit note for items returned in perfect condition within 21 days from receipt.
We aim to process all refunds within 10 working days from receipt. However during busy times, this might take slightly longer. We will email a confirmation once the refund has been made. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.

Cookie policy Flora Jones UK

Latest Update: March 2021

Summary

When you visit or interact with our sites, services, applications, tools or messaging, we or our authorised service providers may use cookies, web beacons, HTML 5 Local Storage and other similar technologies for storing information to help provide you with a better, faster, and safer experience, and for advertising purposes. This page is designed to help you understand more about these technologies and our use of them on our sites and in our services, applications, and tools. Below is a summary of a few key things you should know about our use of such technologies. You can review the contents of our full Cookie Notice below.

Our cookies and similar technologies have different functions. They are either necessary for the functioning of our services, help us improve our performance, give you extra functionalities, or help us to serve you relevant and targeted ads. We use cookies and similar technologies that only remain on your device for as long as you keep your browser active (session) and cookies and similar technologies that remain on your device for a longer period (persistent). You're free to block, delete, or disable these technologies if your device allows this. You can manage your cookies and your cookie preferences in your browser or device settings.

Where possible, security measures are set in place to prevent unauthorised access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorised service providers have access to cookie data.

Service providers are companies that help us with various aspects of our business, such as site operations, services, applications, advertisements and tools. We use some authorised service providers to help us to serve you relevant ads on our services and other places on the internet. These service providers may also place cookies on your device via our services (third party cookies). They may also collect information that helps them identify your device, such as IP-address, or other unique or device identifiers.

Full User Cookie Notice

What are cookies, web beacons, and similar technologies?

Like most sites, we use technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a "device") that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging, and tools, and to recognise you across devices.

The specific names and types of the cookies, web beacons, unique identifiers and similar technologies we use to collect information (e.g. about the pages you view, the links you click, and other actions you take on our Services, within our advertising or email content) may change from time to time. In order to help you better understand this Policy and our use of such technologies we have provided the following limited terminology and definitions:

• Cookies – Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognise a particular device or browser. There are several types of cookies:

Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.

Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sessions.

First-party cookies are set by the site you are visiting.

Third-party cookies are set by a third party site separate from the site you are visiting.

Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.

• Web beacons – Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our sites, services, applications, messaging, and tools, that typically work in conjunction with cookies to identify our users and user behavior.

• Similar technologies – Technologies that store information in your browser or device utilising local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all of your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.

We may use the terms "cookies" or "similar technologies" interchangeably in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.

Your choice and our use of cookies, web beacons, and similar technologies

We offer certain site features, services, applications, and tools that are available only through the use of these technologies. You're always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session. For more information on how you can block, delete, or disable these technologies, please review your browser or device settings.

Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorised service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us. We don't store any of your personal information on any of our cookies or other similar technologies.

Any personal information that we collect and store through use of these technologies is first obtained through notice and consent: We obtain your consent by providing you with transparent notice of use of the technologies and, to the extent described herein, providing you with the opportunity to make a choice to disable these technologies.

Our uses of such technologies fall into the following general categories:

• Operationally Necessary. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our sites, services, applications, and tools. This includes technologies that allow you access to our sites, services, applications, and tools, that are required to identify irregular site behaviour, prevent fraudulent activity and improve security, or that allow you to make use of our functions such as shopping carts, saved search, or similar functions;

• Performance-Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our websites, applications, services, and tools, including as part of our analytic practices to help us understand how our visitors use our websites, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services, or tools;

• Functionality-Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites, services, applications, or tools. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites;

• Advertising or Targeting-Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

To opt-out of the use of third-party advertising-related cookies and web beacons, see the section Ad Networks and Exchanges authorised by third-parties below. Opting out of our first-party advertising-related cookies, or out of third-party advertising-related cookies and web beacons as described below, does not necessarily mean that you will not see our advertising - only that this advertising will not be targeted to you through the use of first-party or third-party cookies, web beacons or related technologies.

If you would like to opt-out of all other types of technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.

Use of these technologies by authorised third-party service providers

We may work with third-party companies, such as ad networks and ad exchange programs, to enable us to display advertisements for you. The operators of these external ad networks and exchange programs may place their third-party cookies, web beacons, or similar technologies to collect information. They may also collect your device ID, IP address, IDFA (ID for Advertising) or Android ID. The information collected by these third parties may be used to assist us in targeting/retargeting advertisements that are more relevant to you through our or third-party websites, services, applications and tools. For these third party cookies, web beacons and similar technologies their privacy statements apply.

We work with the following third parties (by clicking on the link, you will receive additional information from each of these third parties, including their opt-out/object solutions, if any):

FacebookGoogleBing

For more information about advertising-related third-party cookies, web beacons, and similar technologies, and how to prevent their use, please visit the following websites:

http://www.youronlinechoices.eu

http://www.aboutads.info/choices

http://www.networkadvertising.org/choices

Use of analysis tools

Google Analytics

We use Google Analytics, a web analysis service from Google Inc. "("Google") to continuously improve our website. Google Analytics uses cookies that are stored on your computer and similar technology that enable the analysis of your use of our website, applications, services and tools. Information about your use of our online services (including your IP address) is sent to a Google server in Europe (or in a member state of the European Economic Area Agreement) to make the IP address anonymous so that it cannot be traced back to any individual. Only after the IP address has been anonymised will the shortened IP address be transmitted to a Google server in the USA and stored there. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. Your IP address will not be merged with any other data held by Google.

We also use Google Analytics reports to evaluate anonymous information on demographic characteristics (e.g. age and gender) and interests of our website visitors and with regard to the success of our advertising on other websites (e.g. number of impressions, clicks on ads), which we receive via third-party cookies and process in Google Analytics. The third party providers have obtained this information through interest-related advertising. We also use this anonymous information for targeting and retargeting purposes to provide content tailored to your interests, including advertisements, on our and other websites or to have such content provided by third parties (in connection with the use of third-party cookies).

Deactivate Google Analytics

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do so you may not be able to use the full functionality of our website. In addition, you can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en

You can find further information on this at http://tools.google.com/dlpage/gaoptout or www.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data protection). We would like to point out that on our website Google Analytics has been extended by the code "gat._anonymizeIp();" in order to guarantee an anonymous collection of IP addresses (so-called IP masking).

You can also prevent Google Analytics from collecting IP addresses by clicking on the following link: deactivating Google Analytics

Depending on your operating system, you can prevent Google Analytics from being used on our mobile website by changing the settings on your mobile device.

If you want to disable or change Google Analytics only in order to display content tailored to your interests, including ads, you can do so in "Google ads on the web" in the Google ads settings.

Optimizely

We also use Optimizely, a web analysis service provided by Optimizely, Inc. "("Optimizely"). Optimizely uses cookies (see explanation above), which allow an analysis of the use of our website by you. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Optimizely on servers in the United States. Before Optimizely stores your IP address, it first anonymizes it so that it cannot be traced back to any individual. Optimizely will use this information on our behalf to evaluate your use of our website, to compile reports on website activity and to provide other services related to website usage for us. This includes, in particular, so-called A/B tests, which can be used to identify which versions of our websites are more appealing to users. You can generally prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Optimizely by following the instructions below: https://www.optimizely.com/de/opt_out

You can find more information about Optimizely's data protection at https://www.optimizely.com/privacy

With the exception of the use of such technologies by our service providers or other authorised third parties, we do not permit any third-party content on sites to include or utilise any cookies, web beacons, local storage, or similar technologies for tracking purposes or to collect your personal information for their own purposes. If you believe other third-party content might be collecting personal information or using tracking technologies on one of our sites, please report it to info@flora-jones.com

Flora Jones UK Privacy Policy

Latest Update: March 2021

Like every organisation, we are required to comply with the new EU General Data Protection Regulation (GDPR), which came into force on 25th May 2018 replacing the 1998 Data Protection Act. The GDPR aims to protect the privacy, rights and freedoms of all EU citizens, and places stricter requirements on organisations relating to how they process personal information. This new law will not be affected by Brexit. The UK Government is currently processing further law (the Data Protection Bill), which will enhance the provisions of the GDPR and clarify areas of it that have been left to individual states to govern.

Although we’ve always been very careful with the data we hold, we have taken this opportunity to declutter and create a fresh look to help you find what you need more easily.

Personal Information is defined as any information (data) which can be used to directly or indirectly identify a living individual. This can include obvious things like: your name; date of birth; National Insurance number; driving licence number; home or work address, postcode; telephone and mobile numbers; email addresses. It also protects your identification through less obvious things like your computer IP address and device location data. There are also categories of data which are considered as Sensitive Personal Information such as: health and medical details, including biometric and genetic data; political or religious beliefs; sexual preferences and orientation. Processing Sensitive Information is prohibited except under certain circumstances – unless you are also an employee of The Range, it is unlikely that we will ever ask you for this type of information.

Your Rights: The GDPR brings clarity to your rights whenever a company collects information about you. You are entitled to the following:

•To be informed when and how we collect, process or store your data. Ideally, this is done before your data is collected, however there may be times when this is not possible, for example when your data is not collected directly from you. In this case, organisations are now required to inform you that they have acquired your data within one month of its collection.

•To access information we hold about you. Previously, an administration fee of up to £10 could be requested to respond to these requests; this no longer applicable, so requests for your personal information are free. To help us respond in the most efficient and effective way, please email info@flora-jones.com with your request.

•To rectify any discrepancies or errors in the information we hold about you. If we have stored any information about you, and you believe it to be incorrect, you may ask that it be rectified.

•To restrict processing. We’ll be honest here, other than processing your orders and handling service communications and marketing emails, we don’t tend to process your identifiable information. However, you may ask us to stop processing it, for example, if you want to take a break from receiving marketing communications.

•The right to data portability. If you want to transfer your data that we hold, we can.

•To object to processing, for example to stop receiving direct marketing communications.

•To ask us to erase the data we hold about you. However, you should note that there may be overriding legal statutory or regulatory reasons that prevent us from doing this.

•Where Automated Decision Making is used, there must be an option for human intervention.

Principles of Data Protection: In addition to your rights as a “Data Subject”, the GDPR also outlines several specific principles that organisations should adhere to in order to help maintain the integrity and security of your data. These principles are intended to support your rights as outlined above. Processing should be:

• Lawful, Fair and Transparent – In other words, we should have a legal reason for processing your data, we should be fair in processing your data and we should be transparent in processing your data.

• Limited Purpose – We should only process your data for the purpose that we informed you about, e.g. processing orders, sending product updates and offers, marketing, handling complaints. We should not use data collected for one purpose to fulfil another purpose.

•Data should be Minimal – We won’t ask you for more information than is necessary to carry out the activity we are collecting it for, i.e. we wouldn’t ask for your National Insurance number, unless you were joining our team.

•– Any data we hold about you should be kept accurate and up to date. We will often rely on you to notify us of any changes that affect our ability to do this. This principle supports your right to rectify discrepancies and errors.

• Storage Limitation – This means that we won’t keep your data for longer than is necessary to perform the purpose for which it was collected, or to satisfy any legal statutory or regulatory requirement to keep it.

• Integrity & Confidentiality – We will take every reasonable organisational effort and technical measure to protect the data we hold about you from unauthorised access, alteration or disclosure.

Data Sharing: We don’t usually share your information with any other parties, however, there are occasions when we might have to, for example to provide a delivery agent with your address. If we do, we will endeavour to obtain your consent before sharing your information although there may be times when we do this without obtaining your permission, for example where a third party performs a duty directly on our behalf and under our instruction.

Data Privacy Notices (DPNs): Where we collect your information for any purpose, we are required to inform you: who we are, what information we are collecting, why we need it, the lawful basis for obtaining it, how long we will keep it for and how we will use it.

You’re in Control: We take Data Protection very seriously, for you, other customers, our staff, and partners. If you need to get in touch with our Data Protection Officer, email info@flora-jones.com
You may also write to: 

Please also read our Cookie Policy for this website, which explains which cookies are used and why.

Thank you for taking the time to read this.

THE WEBSITE, FLORA JONES INTRODUCTION

This Website (florajones.co.uk) (the "Website"), is owned by and operated by or on behalf of Florajones and Digitom (, "we" or "us") with delivery services provided by Flora Jones (“Digitom "). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by email at info@flora-jones.com

Privacy Policy
These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes of dealing with orders and accounts, processing payments etc. You will notify our customer service team of any changes to that information.

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Flora Jones has the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Flora Jones for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

ORDERS

PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact customer service by email at info@flora-jones.com.

By placing an order via this Website you are making an offer to Flora Jones to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Flora Jones for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account or any relevant chosen payment options will be debited when your order is placed. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice.

DELIVERIES & COSTS
A delivery charge may be added to your order based on its value.

The delivery time stated on your order is an indication of the length of time it is  expected to take and is not a guarantee. There will be no compensation for orders that fall outside of this indicated timeframe. If you have a particular deadline for your delivery, we suggest you contact us before placing your order.

Please take care to enter your address carefully and accurately when processing your transaction - Flora Jones cannot be held liable for parcels that are not delivered due to incorrect or incomplete addresses.

If your parcel is to be exported outside of the EU you will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY
We endeavour to display through this Website all items in our current range. We aim to hold stock of all styles whilst a product is active. However, occasionally an item might be out of stock and we may have to advise you of this once your order has been placed.You will be invited to receive a refund the item is not being restocked in a timely manner.

PROMOTIONS
From time to time Flora Jones  may run promotions and offers, the terms of which are entirely at its discretion. As each promotion may have different terms and conditions, you are advised to contact us if you require detailed information about a particular promotion.

You may receive a complimentary gift voucher with your order, these gift vouchers are not for use with any other promotion.

Two promotions cannot be applied to the same order and some promotions are restricted to one per customer. Promotions may have a minimum spend, contact us for further details.

RETURNS POLICY
If you are not entirely happy with your items you may return them to us. You must notify us within 14 days of receipt or your item and we will be happy to offer you a refund provided that the products are returned complete, in perfect unused condition and in the original packaging.

Send your return to:

Flora Jones Oudegracht aan de Werf 268, 3511NV Utrecht, the Netherlands.

We strongly suggest that you use a parcel tracking service to return your item to us as responsibility will not be accepted for parcels lost or damaged in transit. Ensure that you include your name and order number are included inside your parcel.

Discounts, postage rates or complementary gifts granted on your original order may no longer be applicable if you return part of your order and any refund will be adjusted to include only those concessions eligible on the revised order. If an item is bought as a 'bunch', the full bunch of six stems must be returned to receive a refund, partial refunds are not offered. Bouquets that have been untied cannot be returned and bouquets returned with an incomplete number of stems will not be refunded or returned to sender.

Return of an item is at your own cost unless the item is faulty. If you believe an item to be faulty, please contact our customer services team on info@flora-jones.com within seven days of receipt of your item including a photograph of the fault.

Refunds will not be made where this process is not followed.

PRICES
All prices quoted on this Website are accurate at the time of publication, are quoted in GBP or EUR.

GENERAL TERMS AND CONDITIONS

 

DISCLAIMER & LIMITATIONS OF LIABILITY
Flora Jones does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Flora Jones nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Flora Jones or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Flora Jones and any other associated company of Flora Jones as if references to Flora Jones as included references to each such associated company.

While Flora Jones uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Flora Jones will not be responsible for any errors or omissions or for the results arising from the use of such information. While Flora Jones takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Flora Jones will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Flora Jones does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Flora Jones. The entire liability of Flora Jones  under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Flora Jones will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Flora Jones may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Flora Jones

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Flora Jones or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Flora Jones ; and

Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Copyright © 2021 FloraJones.nl