Delivery and Returns

Delivery

For UK delivery the charge is £7,50 for orders below £100, but we deliver for free for everything above.
We aim to handle your shipment the next working day, shipping takes up to five working days depending on your zip code.

 

Order confirmation

Flora Jones will confirm your order by email once it has been placed. The order confirmation will include an order reference number. Please keep this safe in case you need to contact us with a query.

 

Refund

We are happy to refund or issue a credit note for items returned in perfect condition within 21 days from receipt.
We aim to process all refunds within 10 working days from receipt. However during busy times, this might take slightly longer. We will email a confirmation once the refund has been made. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.

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