Terms and conditions


This Website (florajones.co.uk) (the "Website"), is owned by and operated by or on behalf of Florajones and Digitom (, "we" or "us") with delivery services provided by Flora Jones (“Digitom "). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by email at info@flora-jones.com

Privacy Policy
These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes of dealing with orders and accounts, processing payments etc. You will notify our customer service team of any changes to that information.

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Flora Jones has the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Flora Jones for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.


By placing an order with us you will be deemed to have read, understood and agreed to these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact customer service by email at info@flora-jones.com.

By placing an order via this Website you are making an offer to Flora Jones to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Flora Jones for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account or any relevant chosen payment options will be debited when your order is placed. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice.

A delivery charge may be added to your order based on its value.

The delivery time stated on your order is an indication of the length of time it is  expected to take and is not a guarantee. There will be no compensation for orders that fall outside of this indicated timeframe. If you have a particular deadline for your delivery, we suggest you contact us before placing your order.

Please take care to enter your address carefully and accurately when processing your transaction - Flora Jones cannot be held liable for parcels that are not delivered due to incorrect or incomplete addresses.

If your parcel is to be exported outside of the EU you will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

We endeavour to display through this Website all items in our current range. We aim to hold stock of all styles whilst a product is active. However, occasionally an item might be out of stock and we may have to advise you of this once your order has been placed.You will be invited to receive a refund the item is not being restocked in a timely manner.

From time to time Flora Jones  may run promotions and offers, the terms of which are entirely at its discretion. As each promotion may have different terms and conditions, you are advised to contact us if you require detailed information about a particular promotion.

You may receive a complimentary gift voucher with your order, these gift vouchers are not for use with any other promotion.

Two promotions cannot be applied to the same order and some promotions are restricted to one per customer. Promotions may have a minimum spend, contact us for further details.

If you are not entirely happy with your items you may return them to us. You must notify us within 14 days of receipt or your item and we will be happy to offer you a refund provided that the products are returned complete, in perfect unused condition and in the original packaging.

Send your return to:

Flora Jones Oudegracht aan de Werf 268, 3511NV Utrecht, the Netherlands.

We strongly suggest that you use a parcel tracking service to return your item to us as responsibility will not be accepted for parcels lost or damaged in transit. Ensure that you include your name and order number are included inside your parcel.

Discounts, postage rates or complementary gifts granted on your original order may no longer be applicable if you return part of your order and any refund will be adjusted to include only those concessions eligible on the revised order. If an item is bought as a 'bunch', the full bunch of six stems must be returned to receive a refund, partial refunds are not offered. Bouquets that have been untied cannot be returned and bouquets returned with an incomplete number of stems will not be refunded or returned to sender.

Return of an item is at your own cost unless the item is faulty. If you believe an item to be faulty, please contact our customer services team on info@flora-jones.com within seven days of receipt of your item including a photograph of the fault.

Refunds will not be made where this process is not followed.

All prices quoted on this Website are accurate at the time of publication, are quoted in GBP or EUR.



Flora Jones does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Flora Jones nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Flora Jones or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Flora Jones and any other associated company of Flora Jones as if references to Flora Jones as included references to each such associated company.

While Flora Jones uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Flora Jones will not be responsible for any errors or omissions or for the results arising from the use of such information. While Flora Jones takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Flora Jones will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Flora Jones does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Flora Jones. The entire liability of Flora Jones  under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Flora Jones will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Flora Jones may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Flora Jones

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Flora Jones or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Flora Jones ; and

Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

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